Vendor

NOMOI — Internal PMO

Vendor oversight evidence pack

Northwind Health Systems

Northwind

Clinical software

Generated Aug 09, 2026

Prepared for supplier relationship oversight.

Performance grade

87.2

Preferred / B

Trend STABLE

EWMA 87.19

DimensionScoreOrg weightEffective weightContribution
Quality9030%30%90 x 30% = 27
Timeliness64.2925%25%64.29 x 25% = 16.07
Cost10015%15%100 x 15% = 15
Responsiveness94.1215%15%94.12 x 15% = 14.12
Compliance10015%15%100 x 15% = 15
Total87.19 normalized to 87.19

Performance trajectory

Period endGradeEWMA gradeTrend
Apr 10, 20268383IMPROVING
May 10, 20268684IMPROVING
Jun 09, 20268885IMPROVING
Jul 09, 20269087IMPROVING
Jul 10, 202687.1986.77IMPROVING
Jul 11, 202687.1986.90STABLE
Jul 12, 202687.1986.98STABLE
Jul 13, 202687.1987.05STABLE
Jul 14, 202687.1987.09STABLE
Jul 15, 202687.1987.12STABLE
Jul 16, 202687.1987.14STABLE
Jul 17, 202687.1987.16STABLE
Jul 18, 202687.1987.17STABLE
Jul 19, 202687.1987.17STABLE
Jul 20, 202687.1987.18STABLE
Jul 21, 202687.1987.18STABLE
Jul 22, 202687.1987.18STABLE
Jul 23, 202687.1987.19STABLE
Jul 24, 202687.1987.19STABLE
Jul 25, 202687.1987.19STABLE
Jul 26, 202687.1987.19STABLE
Jul 27, 202687.1987.19STABLE
Jul 29, 202687.1987.19STABLE
Jul 30, 202687.1987.19STABLE
Jul 31, 202687.1987.19STABLE
Aug 01, 202687.1987.19STABLE
Aug 02, 202687.1987.19STABLE
Aug 03, 202687.1987.19STABLE
Aug 04, 202687.1987.19STABLE
Aug 05, 202687.1987.19STABLE
Aug 06, 202687.1987.19STABLE
Aug 07, 202687.1987.19STABLE
Aug 08, 202687.1987.19STABLE
Aug 09, 202687.1987.19STABLE

Renewal recommendation

RENEW

Reasons

  • strong grade, no material risk

Critical flags

No critical flags recorded.

Contracts

TitleTypeTermAuto renewNotice daysValueStatus
Clinical Platform MSAMSAAug 03, 2025 to Aug 03, 2026Yes0AED 220,000active

Obligations and evidence

Clinical Platform MSA

sla

Maintain platform availability at or above 99.9 percent monthly

Provider shall maintain overall platform availability at or above 99.9 percent during any monthly billing window.

Confidence 1.00

reporting

Submit a monthly uptime and incident report

Provider shall submit a monthly uptime and incident report within five business days of month end.

Confidence 1.00

Event log

DateTypeNarrativeQuant
Jun 19, 2026quality checkQ1 acceptance review passedscore 88
Jun 21, 2026delivered on timeSprint 6 delivery on schedulenone
Jun 24, 2026response latencySupport response within 6 hourslatency hours 6
Jun 27, 2026quality checkSecurity assessment acceptedscore 92
Jun 28, 2026delivered on timeSprint 7 delivery on schedulenone
Jul 01, 2026delivered lateIntegration milestone two days latedays late 2
Jul 03, 2026response latencySupport response within 10 hourslatency hours 10
Jul 05, 2026quality checkRelease audit passedscore 90
Jul 06, 2026delivered on timeSprint 8 delivery on schedulenone
Prepared for ADHICS Domain 10 supplier relationship oversight.